Privacy policy

At Les Récoltes Marcotte, we take the protection of your personal information seriously. This privacy policy explains how we collect, use, disclose, and safeguard your data when you visit our website or interact with our online services.

By using our site or providing us with your information, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

  • Information provided directly: name, email address, phone number, mailing address, billing details, etc., when you sign up, place an order, fill out a contact form, or communicate with us.
  • Browsing/technical data: IP address, browser type, operating system, pages visited, time spent, referring pages, traffic sources, etc.
  • Cookies and similar technologies: we use cookies, web beacons, pixels, and other technologies to gather data about your browsing activity, preferences, and to personalize your experience.
  • Analytical/aggregated data: anonymized or aggregated data that does not personally identify you.

Purposes / Use of Data

We use your information to:

  • Provide, operate, and maintain our services and website.
  • Process your orders, deliveries, payments, and billing.
  • Communicate with you: order confirmations, updates, customer service, promotions (if you have consented).
  • Personalize your experience on the site.
  • Analyze site usage, improve our offerings, and optimize the website.
  • Comply with legal obligations and prevent fraud or illegal activities.
  • If you choose, sign you up for newsletters or marketing communications.

Legal Basis for Processing (where applicable)

Depending on the jurisdiction, our legal bases for processing your information may include:

  • The consent you provide (e.g., for marketing communications).
  • Performance of a contract (e.g., processing an order).
  • Compliance with a legal obligation.
  • Our legitimate interests (e.g., fraud prevention, site improvement), provided these do not override your fundamental rights and freedoms.

Sharing of Information / Third Parties

We may share your personal information with:

  • Third-party service providers: web hosts, payment processors, carriers, shipping services, analytics tools, marketing services, etc.
  • Business partners: when necessary to process an order or provide a service (e.g., a carrier for delivery).
  • Legal obligations: when disclosure is required by law, authorities, or as part of an investigation.
  • Business transfers: if our company undergoes a merger or acquisition, your information may be transferred to the new responsible entity.

We require these third parties to protect your data in accordance with appropriate security standards.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes for which it was collected.
  • Comply with legal obligations (e.g., tax requirements).
  • Protect our legal rights.

When the information is no longer needed, we securely delete or anonymize it.

Security

We take reasonable technical, organizational, and administrative measures to protect your personal data from loss, unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on where you live, you may have the following rights:

  • Access: request to know what data we hold about you.
  • Correction: correct or update your information.
  • Deletion: request the deletion of your data (subject to certain limits).
  • Objection / Restriction: object to certain processing or request that it be limited.
  • Withdrawal of consent: where processing is based on your consent, you can withdraw it.
  • Portability: receive your data in a structured format, under certain conditions.

To exercise these rights, please contact us at the address listed in the Contact section below.

Cookies and Similar Technologies

We use cookies to:

  • Ensure the site functions properly (essential cookies).
  • Remember your preferences and choices.
  • Analyze site traffic (e.g., Google Analytics or similar services).
  • Provide targeted ads or content (if applicable).

You can configure your browser to block or delete cookies; however, some features of the site may not function properly if you do so.

Links to Other Sites
Our site may contain links to other websites (e.g., partners, suppliers, social networks). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before using them.

Minors
Our site is not intended for individuals under the age of 13 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with information, please contact us so we can delete it.

Changes to this Policy

We may update this privacy policy from time to time. We will post the revised version on this page with an effective date. If significant changes are made, we may notify you directly (by email or other means).

Contact

If you have any questions, requests, or concerns about this policy or our practices, you can contact us at:

Les Récoltes Marcotte
Address: 1175, boul. Lemire, Drummondville, QC, J2C 7X8
Email: [email protected]
Phone: 819-474-7281